Andrea Parrish 5SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading » Most people who complain via social media simply want validation of their experience, says Andrea Parrish, digital marketing assistant manager for STCU in Spokane, Wash.Providing that validation can turn a negative interaction into something more positive, she told 2019 CUNA Marketing & Business Development Council Conference attendees Friday in Las Vegas.“If you validate someone’s experience, you’re helping them because they’re not feeling defensive,” Parrish says. “When they post, they feel they have a reason to complain. If you validate rather than argue, you can change the conversation.”Addressing complaints also provides a chance to see how the credit union failed to meet members’ expectations and improve service in the future.
The Norwegian Refugee Council (NRC), an international NGO, partnering with the government of Liberia in many sectors, has extolled the Security Guard Agency of Liberia (SEGAL) for what it calls: “professional services, provided to them since 2008.”In a certificate of appreciation awarded SEGAL and presented by Mrs. Masietta Estella Taylor, who served as keynote speaker at the appreciation program of SEGAL Guard Force on April 12, the NRC described SEGAL’s services as highly professional.“This certificate is awarded to SEGAL for highly professional security services provided to NRC offices and guest houses in Montserrado, Margibi, Bomi, Bong, Lofa, Nimba, Cape Mount, and Grand Gedeh counties,” the certificate reads.The NRC’s statement was also buttressed by other SEGAL clients including Oxfam, Access Bank, Ecobank, and Save the Children and among others.“SEGAL has performed excellently in its call-to-duty, and had gone beyond their response regimen,” said a representative from Action on Armed Violence.The administration of SEGAL has honored scores of their guard-force for their hard work since 2013.The honorees certificates were inscribed: “in acknowledgment of your good services and hard work throughout the year, 2013/14, rendered the above named entity, the management and staff of SEGAL are pleased to present to you this certificate of appreciation.”Mrs. Marietta Estella Taylor, who served as guest speaker, described a good employee as: “one that displays such qualities as punctuality; one who has a positive attitude toward others; one who possesses flexibility, motivation, and the ability to perform assigned tasks.”She added that the appreciation energizes and motivate others doing similar work while providing them with a role model that positively impresses upon his or her co-workers the importance of work in our community, the nation, or anywhere in the world.SEGAL is a Liberian private security firm providing security for many entities, including Mittal, NRC, Oxfam, Save the Children, FED, and Ecobank among others.SEGAL is said to be one of the largest employers in Liberia presently, employing over 1,600 men and women.In Yekapa alone, SEGAL has over 600 employees serving as guards to Arcelor Mittal facilities, which lay within the proximity of two borders; Guinea and Ivory Coast.As a part of the motivation strategy, the General Manager Mr. Momo Cyrus, had announced a 10% increase in the salary of the employees of SEGAL.He assured the honorees of more support to make them become the best security officers in the country.He praised SEGAL’s clients for their trust which has the program possible.“It is the money you give for our service that help us earn this occasion that honors a hard-working force and we assure you of better services in time to come,” he said.At a graduation ceremony of SEGAL Security Training Class Six in January this year, in Yekapa, Former Nimba County, Supt Christiana Dagadu hailed SEGAL for being so committed to its call-to-duty.She said, SEGAL services have created jobs for many Liberians, including citizens of Nimba County.Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)